Politique de remboursement

At Velvet Intima , your satisfaction is our highest priority . If , for any reason , you are not completely happy with your purchase , we offer a flexible return  or exchange process to ensure your piece of mind.

Return period :

You may request a return or exchange within 14 days of receiving your order.

Return conditions:

-Items must be unworn , unused , and returned in their original packaging and conditions , with tags attached

-For hygiene reasons , we do not accepted returns of opened intimate toys or underwear bottoms.

-Return shipping costs are the responsibility of the customer , unless the item was defective or incorrect.

How to request a return:

1.Contact us at

contact@velvetintima.com with your order number and reason for return

2.We'll provide return instruction and the appropriate return address

3.Once we receive and inspect your return refunds are processed within 5-10 business days to your original payment method.

 

Damaged or incorrect items

If your order arrives damaged or contains the wrong item(s) , please contact us within 48 hours of delivery. Include a description and photos of the issue for quick resolution.

We're here to ensure your experience with Velvet Intima is always sensual , elegant , and effortless